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Well, that didn't go quite how we planned!
I was stoked to finally announce the launch of our new Outpost Tribe loyalty system the other day, However, the transition from the old system to the new has been full of technical challenges.
Long story short, when we switched over from the old loyalty system to the new system, two things went wrong;
These two factors combined meant that most people's points (and therefore the rewards they could access with their loyalty points) were significantly less than they should have been. Which meant they had lesser rewards available to them in the new system compared to the old. We had a few customers understandably upset about this and we have been working around the clock to correct every customers loyalty points.
For the past month, I have literally had my head buried in and brain befuddled by multiple spreadsheets each containing 15,000 or so customers.
But, I think I have just about finally resolved this issue! Hopefully in the next 48 hours I will be able to finally be able to adjust everybody's points so the rewards they offer are more in line with the rewards you had access to previously.
I will continue to update this blog post with more info as and when we make updates/learn more so do stay tuned.
A couple of notes re the new loyalty system.
Read on if you're a details person like me...(ignore if you're not).
Even if you have already signed up to our loyalty program and have a bunch of points, the first time you want to earn or spend loyalty points on our Outpostnz.com ecommerce store you will need to use the "forgot password" button to create your new password.
The final challenge I have to overcome before I can update everybody's points to the correct level is that we have literally thousands of customers in our loyalty program with no email address entered. Now, I can enter a temporary email address for all of these customers but they will need access to this email to set their new password. I am in communication with Marsello support and will hopefully have resolved in the next 48 hours. I won't update everybody's points until I have a solution to this.
If you have any questions or suggestions re the new loyalty system, please email me at email@example.com.