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Returns Policy
Here at the Outpost we love people and want people to love our products. We operate under a no-refund policy which means that people do find the products they love before they purchase. Most of our items are handcrafted by humans and are unique in their own individual way which may result in slight deviations in color, sizes and on rare occasions minor defects. In the event that you have received a product that has a minor fault we will happily repair it or replace it if returned to us within 14 days, for a similar item and pay for the shipping cost to get the repaired item back to you! Subject to ts & cs
Returns Process
We try to make our returns process as simple as possible. Simply bring the items in original unused condition with price tags still attached and the receipt to any of our stores or;
Returning by post
Please fill out our returns form (found here)
Make sure that in your package you include all items in original condition with their price tags still attached, receipts and a completed returns form
Address the package to:
Dunedin
78 george street dunedin
We will endeavor to process the returns within 3 working days once received however where an item is faulty this may take up to 15 working days.
Returns Conditions.